Frequently Asked Questions

Below you'll find some of our most frequently asked questions. If you can't find the answer here, feel free to reach out to us at comms@grounded93.co.uk or use the live chat feature during working hours.

How much is shipping

We offer a variety of delivery options, all of which are carbon neatral as everytime you place an order we make sure carbon associated with shipping is offset.

You can find our full shipping rates on our delivery page here.

Do you ship outside of the UK?

Currently we only ship within mainland UK but hope to ship to Europe soon. Be sure to sign up to our newsletter to hear about the latest updates first

I'm not sure which coffee to try, what do you recommend?

You'll find a variety of coffees available on our store. The product pages details key notes and features of each coffee to help you find one that you'll enjoy most. However, if your not sure, you can purchase one of our coffee taster packages where we'll send you a variety of coffees to try over the course of a few months to help you find the perfect match.

Do you sell gift packages?

Yes! You can view our gift ranges here.

Where can I find my order history?

You can view your order history in your account page. You can login from here.

I have a question about a product. Who can I talk to?

You can reach out to our team at comms@grounded93.co.uk